GENERAL PURPOSE
Maintains an efficient and courteous restaurant operation by greeting arriving customers, establishing rapport and assisting with restaurant service. Responsible for the set up and replenishment of food and beverages as set by Hilton Brand Standards.
ESSENTIAL FUNCTIONS •Meets arriving customers as they enter restaurant with cordial greeting. Solicits rapport in order to accommodate special needs or requests.
•Maintains a highly visible appearance in restaurant during entire shift to respond to any customer requests and to assess the efficiency of the operation for management.
•Set up and replenishment of all food and beverage as set by Hilton Brand Standards, including some cooking of breakfast items.
•Maintain neat and clean breakfast area, including removal of guest dishes.
•Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.
•Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties. Checks the proper set-up of tables and seating prior to opening. Immediately reports in writing any maintenance or housekeeping discrepancies to management.
•Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
•Performs other duties as assigned, requested or deemed necessary by management.
OTHER DUTIES/RESPONSIBILITIES
Provides assistance to other employees and departments in order to contribute to the best overall performance of the department and hotel.
JOB QUALIFICATIONS
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have general knowledge of basic customer service skills, restaurant operations, and food service principles. Must be fluent in oral and written English.
Skills •Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.
• Must have hand and finger dexterity to handle coins and writing utensils, grasp handles, push buttons and carry dishes. Must have upper body strength to lift and carry trays and bus tubs weighing up to 10lbs.
•Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
Ability •Must be able to communicate verbally and in writing, follow written and verbal instruction, and work on more than one task at a time.
•Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Education/Formal Training --
High School diploma or equivalent
Experience --
Previous experience of 3 months
Material/Equipment Used
Knife, Slicer
Exposure to hazardous chemicals on a continual basis.
Protective clothing: Hair restraint/hat, gloves, apron, safety shoes worn approximately 100% of shift.
Environment --
Standing and walking during entire shift, including carrying, lifting and bending. Indoor
